Digital product rules — simple and honest.
If your key has never been launched (no HWID bound), you can request a refund within 24 hours of purchase. Contact your reseller or support with the key.
Once a key is bound and features unlocked, the product is delivered and non-refundable — the same way any activated license works.
If the service is down for an extended period or your key can’t be made to work through support, we make it right: extensions, replacement keys or refunds case by case.
Open a ticket before disputing. Chargebacks without prior contact end in a permanent ban of the associated key and HWID.